Mercy Hospital Puts Parking Experience First When Designing New Garage

Cheshire, CT – September 26, 2022 – TKH Security (formerly Park Assist) has been awarded an Automated Parking Guidance System (APGS) contract by Mercy Hospital in St. Louis, MO. In Summer 2023, Mercy Hospital St. Louis is scheduled to complete a new, state of the art, five level Mercy Ballas Multispecialty Center across the street from the primary medical facility. A new high-tech parking structure is also a part of the project.

A recent 2022 Excellence in Patient Experience Award winner, Mercy Hospital’s patient centric approach to healthcare begins the moment each patient enters the parking garage. “We looked at everything. Nothing was off the table,” said Dr. Jeff Ciaramita, president Mercy Clinic in the St. Louis region. “Mercy’s mission is to get health care right and we know that when patients are dealing with health concerns, they need ease. We must make everything from finding a parking spot to wait times easier for our patients. By enabling them to plan and take charge, we provide calm in the midst of sometimes challenging health care needs.”

The first touchpoint of a seamless patient experience, the high-tech parking garage will provide 973 new parking spaces. Patients will be able to find an available parking spot efficiently with TKH Security’s new M5 camera-based automated parking guidance system (APGS). The bright, red and green color-coded LED light on the smart sensors instantly visually direct patients to available spaces. Reducing time to parking by up to 63%, TKH Security’s automated parking guidance system (APGS) allows patients to sign in at their appointment quickly. Finding a parking space quickly can also reduce stress many feel during the parking process.

“I’m excited to work with Mercy Hospital on their primary focus – customer experience first. Parking is a customer’s first touchpoint of their visit, not the inside of a doctor’s office.,” said Jeff Sparrow, TKH Security Regional Account Manager. “In the parking industry, the customer experience is becoming more top of mind. Our products and services align perfectly with this focus. I’m looking forward to working on more customer centric projects.”

Mercy Hospital’s automated parking guidance system (APGS) package also includes:
• Park Alerts, which notify operators when certain vehicles enter the building including VIPs and persons banned,
• Park Surveillance to capture streaming video when motion is detected in or around a space, or continuously if desired,
• INX with real time dashboards and business intelligence to maximize parking operations,
• And TKH Security’s API package that will provide Mercy Hospital with a secure connection to a limitless set of third-party parking related solutions.

From Mercy’s project concept to completion, TKH Security is proud to also partner with Schaeffer Electric Co., Inc., Walker Consultants, and Alberici Constructors.

About Mercy Hospital
Mercy, one of the 25 largest U.S. health systems and named the top large system in the U.S. for excellent patient experience by NRC Health, serves millions annually with nationally recognized quality care and one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 4,000 Mercy Clinic physicians and advanced practitioners, and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas.