Cheshire, CT – March 12, 2025 – One year ago, Wind Creek Hospitality partnered with TKH Security to enhance operations and elevate their guests’ parking experience with the innovative Park Assist Solution at their Chicago Southland casino. As a premier gaming destination, providing a seamless arrival experience is crucial to guest satisfaction and retention. Designed to streamline parking operations, improve efficiency, and elevate the guest experience, the system has proven to be transformative for both the casino and its visitors.

“From blueprint to complex grand opening, we’re proud to have worked alongside Wind Creek Chicago Southland in bringing their vision for a world-class parking experience to life. Having our Park Assist Solution integrated from the very start allowed us to tailor every aspect of the system to their exact needs. It’s incredible to see it now making a real impact for guests and staff alike,” said Jeff Sparrow, Director of Sales, North America.

Wind Creek Chicago Southland’s Park Assist Solution, an automated parking guidance system (APGS), has optimized their parking operations, delivering significant enhancements to guest experience and facility management:

• Streamlined, Effortless Parking: Green and red LED lights on M5 Smart Sensors guide guests to open spaces, cutting parking time by up to 63% and reducing emissions. This ensures a quick transition from the parking facility to the casino floor.
• Enhanced Security & VIP Service: Park Alerts notify management of VIP arrivals or restricted vehicle entries, allowing staff to provide the highest levels of guest service for loyal patrons and enhancing security.
• Quick and Stress-free Vehicle Retrieval: Park Finder uses license plate recognition to help guests locate their cars effortlessly, reducing frustration and ensuring a positive conclusion to their visit.
• Real-Time Monitoring: Real-time streaming HD video feed enables accurate, 24/7 oversight of occupancy and activity, allowing staff to address suspicious behavior and helping to limit liability in the case of fraudulent claims.
• Accurate Traffic Counts: VMS NAV signage displays accurate vehicle counts per area/level derived from data for efficient wayfinding, keeping guests informed and improving overall traffic flow. Detailed vehicle count data is derived from the M5 Smart Senor and the C5 Smart Counting Solution, which counts bidirectional traffic.
• Data-Driven Insights: INX Integration offers actionable analytics on occupancy, turnover, trends, historical and current reporting, and more, driving continuous operational improvements.

By minimizing the time guests spend searching for parking and improving the overall parking experience, the casino has seen increased guest satisfaction as well as improvements in security and fraud prevention. The system’s data analytics capabilities have also provided valuable insights into parking patterns, enabling Wind Creek staff to make informed operational decisions to further improve efficiency.

From a TKH Security perspective, the collaboration with Wind Creek has been a resounding success. Sparrow reflects on the partnership: “Working with Wind Creek to implement the Park Assist Solution has been incredibly rewarding. The noticeable increase in customer satisfaction and repeat visits highlights the significant impact this technology has on both operations and the guest experience.”

As Wind Creek Chicago Southland celebrates the launch of their Park Assist Solution, they are already seeing results, a testament to the system’s ability to transform parking management into a seamless, guest-focused operation. With the ability to enhance security, streamline parking, and deliver real-time insights, the system is not only improving guest experiences but also driving measurable business benefits for the casino. Wind Creek continues to provide a premier parking experience, setting the standard for innovation and customer care in the gaming and hospitality industry.